Delivery FAQ

一、Order & Dispatch

1. How long does it take for my order to be shipped out?

All orders are processed within 1–3 business days after successful payment.Processing time may be extended to 4 working days during peak sale periods.

Orders placed after 1:00 PM ET on Fridays will be shipped the following week. Please allow extra processing time during weekends, public holidays, sales events, and for pre-order items.Every customer will receive a tracking number via email to monitor their package.

2.Your brand shows a UK registered business. Why are parcels shipped from China?

Our company is officially registered in the United Kingdom, with a valid UK VAT and EORI number. We store all inventory in our Chinese fulfilment centre to maintain competitive pricing for global customers.

3. Can I adjust my shipping address after checkout?

You can update your delivery address within 24 hours after placing your order. Once your package has been dispatched, address modifications are no longer available.

二、Shipping & Worldwide Delivery

1.Which countries do you ship to?

We provide tracked shipping to the vast majority of countries around the world.

A small number of restricted regions are not available for delivery, including some high‑risk customs zones and isolated remote territories. You can check your shipping eligibility at the checkout page.

2.What is the estimated delivery time?

• UK, EU mainland. North America, Australia, New Zealand: 7‑14 working days after dispatch

• Rest of the world: 12‑25 working days after dispatch

Remote islands, highland areas and offshore territories will add an extra 3‑7 working days to the transit time.

3.Are there any delivery restrictions?

We do not ship to PO boxes, military BFPO addresses, Channel Islands, and a small list of sanctioned countries.

Delivery availability will be displayed automatically when you enter your shipping postcode at checkout.

4.My tracking has no movement for multiple days.

A: Tracking records will refresh after the parcel completes customs clearance in your destination country. Please wait 5‑10 working days after dispatch. If the parcel remains inactive, please reach out to our customer support.

三、Customs & Import Charges

1.Will I be charged customs duty, VAT or import fees on delivery?

All parcels are shipped via DDP (Delivered Duty Paid) logistics channels. All import taxes and duties are pre‑paid before the goods enter your country.You will not receive any extra tax bills at your doorstep.